Animal Emergency and Trauma Center

Client Satisfaction Survey

Thank you for giving us the opportunity to serve you and your pet. To help us maintain and improve our service, please take a moment to complete the following survey regarding your most recent experience with AETC. Click on the box to check.

1. How did you become aware of Animal Emergency and Trauma Center?

Drove by and saw sign	Previous visit
Family veterinarian	Phone book or Yellow Pages
Internet Search	Referral from friends, family
Facebook Ad or Share	Other

2. If you called before arrival at the hospital, was your call answered in a friendly and courteous manner?

Excellent	Very Good	Good
Average	Fair	Poor

3. If you called before arrival at the hospital, did they provide clear directions in how to get to the hospital?

Excellent	Very Good	Good
Average	Fair	Poor

4. If waiting time was prolonged, were you made aware of the reason?

Excellent	Very Good	Good
Average	Fair	Poor

5. Where you well informed about your pet’s health problem
and treatment prescribed?

Excellent	Very Good	Good
Average	Fair	Poor

6. Experience with the receptionist.

Excellent	Very Good	Good
Average	Fair	Poor

7. Experience with the technicians.

Excellent	Very Good	Good
Average	Fair	Poor

8. Experience with the veterinarian on duty.

Excellent	Very Good	Good
Average	Fair	Poor

9. Discharge instructions and fee collection experience.

Excellent	Very Good	Good
Average	Fair	Poor

10. Please rate the hospital overall (consider staff attitude, building appearance, service and cleanliness).

Excellent	Very Good	Good
Average	Fair	Poor

11. Please rate the quality of the service and medical care your
pet received.

Excellent	Very Good	Good
Average	Fair	Poor

12. Would you recommend our hospital to others?

Yes	No
If not, please explain why:

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